FAQS
WHAT IS THE RETURN POLICY?
All digital product sales are final and non-refundable. Due to the nature of digital files, we cannot offer returns, exchanges, or cancellations once your order is placed.
By purchasing, you acknowledge that you waive any rights to a refund, including under UK and EU consumer protection laws, as the product is delivered instantly and cannot be returned.
WHEN WILL I GET MY ORDER?
ARE THE PATTERNS GRADED?
Some patterns are graded and some are not. Please check the product description for each product.
I HAVE A QUERY ABOUT A PATTERN/TUTORIAL. WHERE CAN I GET HELP?
Please email hello@studiohennis.com and I will get back to you.
I HAVE A PROBLEM DOWNLOADING/OPENING A PDF FILE/ZIP FILE.WHERE CAN i GET HELP?
Please email hello@studiohennis.com and I will get back to you.
HOW DO I PRINT THE PDF PATTERN?
Each pattern comes with an instruction on how to print the pattern.
You will need:
For A4 or (US) Letter
- Small scale printer at home / office / copyshop
- A4 or Letter size paper
- Paper scissors or guillotine
- Glue stick or tape
For A0
- Large format printer - find one at a local copyshop or online pattern printing service who will post back the pattern to you.
- A0 paper