FAQS

WHAT IS THE RETURN POLICY?

All digital product sales are final and non-refundable. Due to the nature of digital files, we cannot offer returns, exchanges, or cancellations once your order is placed.

By purchasing, you acknowledge that you waive any rights to a refund, including under UK and EU consumer protection laws, as the product is delivered instantly and cannot be returned.

WHEN WILL I GET MY ORDER?

ARE THE PATTERNS GRADED?

Some patterns are graded and some are not. Please check the product description for each product.

I HAVE A QUERY ABOUT A PATTERN/TUTORIAL. WHERE CAN I GET HELP?

Please email hello@studiohennis.com and I will get back to you.

I HAVE A PROBLEM DOWNLOADING/OPENING A PDF FILE/ZIP FILE.WHERE CAN i GET HELP?

Please email hello@studiohennis.com and I will get back to you.

HOW DO I PRINT THE PDF PATTERN?

Each pattern comes with an instruction on how to print the pattern.

You will need:

For A4 or (US) Letter

  • Small scale printer at home / office / copyshop
  • A4 or Letter size paper
  • Paper scissors or guillotine 
  • Glue stick or tape

For A0

  • Large format printer - find one at a local copyshop or online pattern printing service who will post back the pattern to you.
  • A0 paper